URL: https://torchgroups.com/refund-policy
This Refund Policy applies to all products or services purchased by users through the torchgroups.com website. It is intended to clarify the refund conditions, procedures and related rights and obligations, and protect the legitimate rights and interests of users and our company. The details are as follows:
1. Refund Conditions
(1) If a user applies for a refund due to product/service quality problems (not caused by human factors), they must submit the application within 7 working days from the date of receiving the product or enjoying the service, provide relevant documents (such as order screenshots, proof of quality problems, etc.), and the refund can be processed after verification by our company;
(2) If the service cannot be normally provided or the product cannot be delivered on time due to our company's reasons, and no settlement can be reached through negotiation, the user can apply for a full refund;
(3) Refunds will not be given in the following cases: ① The product/service has been used, opened or damaged, and there is no quality problem; ② The user applies for a refund due to personal reasons (such as personal preference, demand change, etc.); ③ Customized products/services (except for quality problems); ④ The refund application period has expired; ⑤ Discounted products and pre-ordered products (unless otherwise agreed).
2. Refund Process
(1) Users submit a refund application through the "Contact Us" page of this website or the designated contact method, explain the reason for the refund, and provide relevant documents;
(2) Our company will verify within 3 working days after receiving the application, and notify the user of the refund matters after verification;
(3) The refund will be returned through the user's original payment method. The refund arrival time is subject to the processing time of the payment platform and the bank, which is generally 7-15 working days;
(4) If the refund application submitted by the user does not meet the refund conditions, our company will inform the user of the reason for rejection in writing (including email).
3. Other Instructions
(1) The refund amount only includes the actual product/service fee paid by the user, excluding other related fees such as freight and handling fees (unless otherwise agreed);
(2) If the user engages in fraudulent activities, malicious refund applications, etc., our company has the right to refuse the refund and reserve the right to pursue legal liability against the user;
(3) This Refund Policy may be updated according to the adjustment of our company's business. The updated policy will be posted on this page and will take effect immediately after posting.